Customer Relationship Management (CRM) is the practice of using technology to manage relationships between a business and its customers. CRM technology empowers your company’s representatives to provide customer service based on the individual needs and interests of each customer. CRM software systems report customer histories to sales and support staff so that they are able to offer the best service possible in the least amount of time. At every customer contact point, company representatives instantly receive a complete view of each customer along with a pre-selected list of promotional offers, product information, account balances, and other items that are of interest to each particular customer.

FCI will plan, build, and deliver a customized CRM system for your company that will maximize customer satisfaction and revenue with every customer encounter.

FCI builds, installs and supports custom CRM solutions, with or without pre-packaged components. We build the networks and the servers necessary to run those solutions, and we support them with 24-hour, 7-day emergency service.

Whether you are simply implementing MS-Outlook, moving up to Exchange Server, or designing a custom web-based intranet, we can give you the tools to access your customers from anywhere. Customized CRM intranets can be designed to be completely web-accessible via browsers, PDAs or any other client.

Call us at 1.888.489.0777 for a free consultation.